Unlimited IT support and maintenance for businesses
Subscription Unlimited from €99/month — unlimited tickets and on-site visits, fixed costs, a clear contract. Our team takes in, catalogs and resolves all your company’s IT incidents, every day.
Remote response within 30 minutes, contractually guaranteed — plus on-site interventions included.
You focus on your business, we handle the IT — remotely or at your office. Predictable costs, without the risk of a single in-house hire.
- Remote response guaranteed within 30 minutes
- On-site visits included, unlimited
- 15+ years of B2B experience in IT services
- Team certified by Microsoft, Bitdefender, Fortinet
Companies that work with us
Any everyday IT problem. Unlimited.
Printer not working? Wi-Fi down? A colleague can’t log in? We take in, catalog and resolve all your team’s everyday IT incidents.
Microsoft 365
Email, Teams, SharePoint, OneDrive — setup, licensing and resolving any everyday issue.
Workstations
Installations, performance tuning, Windows errors, replacements and hardware upgrades.
Peripherals & network
Printers, scanners, Wi-Fi, VPN, remote access — everything that connects your team to work.
Security
Antivirus, security updates, data protection and incident prevention.
New colleague onboarding
Account, email, a configured laptop and access to everything they need — ready from day one.
On-demand support
Any other IT request from your team, on any channel — handled and resolved in the same platform.
Everything you get, guaranteed by contract
Predictable costs, no in-house hire
You pay the same fixed amount every month, no matter how many tickets you open or how many interventions we make. Less than the cost of an in-house IT employee — and you get a whole team of specialists, not a single person.
Contractually guaranteed response time (SLA)
We contractually guarantee the response times: a remote response within 30 minutes and on-site visits included, with an SLA depending on area. Our incident management system lets us monitor every request in real time.
Fast interventions, remote and on-site
For the fastest resolution we connect remotely, over a secure channel, only with your explicit consent for each session. If the problem can’t be solved remotely, we come to your office, in the covered areas.
A specialized, certified team
You work with specialists certified by Microsoft, Bitdefender and Fortinet, with extensive B2B project experience: our juniors have at least 2 years of experience, our seniors over 15.
Full transparency
You get access to our client portal: see in real time all reported tickets, who’s working on them and what stage they’re at. The relationship with your IT provider is built on trust, not promises.
Contact us whichever way is easiest
Email, phone, app, chat or client portal — whatever the channel, all requests land in the same support platform and none get lost.
Response times contractually guaranteed
Remote response within 30 minutes anywhere in Romania. On-site intervention is included in the subscription, with an SLA depending on area.
Remote — all of Romania
max. 30 min
Response to any incident, over a secure channel, with your consent for each session.
On-site Bucharest & Ilfov
max. 2 hours
Emergency visit to your office when the problem can’t be solved remotely.
On-site regional
next business day
Buzău, Constanța, Pitești, Ploiești — on-site visits included, scheduled the next business day.
Need only remote support, anywhere in the country? See the DeskPack Remote.
Choose the right Unlimited plan
All plans include unlimited tickets, on-site visits included and access to all support channels.
Unlimited 5
- Unlimited tickets and interventions
- Unlimited on-site visits included
- SLA: 30 min remote / on-site by area
- All support channels + client portal
- Team certified by Microsoft, Bitdefender, Fortinet
Unlimited 10
- Unlimited tickets and interventions
- Unlimited on-site visits included
- SLA: 30 min remote / on-site by area
- All support channels + client portal
- Team certified by Microsoft, Bitdefender, Fortinet
Unlimited 10+
- Unlimited tickets and interventions
- Unlimited on-site visits included
- SLA: 30 min remote / on-site by area
- All support channels + client portal
- Fast response with a dedicated offer
More than 10 workstations? We’ll prepare a custom quote based on your infrastructure.
Frequently asked questions
What does “unlimited” actually mean?
Unlimited tickets, unlimited remote interventions and unlimited on-site visits in the covered areas, at the same fixed monthly price. There are no extra costs per incident.
In which cities do you intervene on-site?
We provide remote support across Romania, with a guaranteed 30-minute response. On-site: in Bucharest and Ilfov we come on an emergency basis within 2 hours; in Buzău, Constanța, Pitești and Ploiești visits are included, scheduled the next business day. Need only remote, anywhere in the country? See the DeskPack Remote plan.
How fast do you respond?
Contractually guaranteed: a remote response within 30 minutes, plus on-site intervention included with an SLA depending on area (see the Coverage & SLA section).
I already have an in-house IT person. Does DeskPack still make sense?
Yes — either we take over the role entirely (predictable costs, without the risk of a single person going on leave or resigning), or we work alongside them and take on the day-to-day volume so they can focus on projects.
What does the free IT assessment include?
We analyze your infrastructure — workstations, network, security, licensing — and tell you where you have risks and hidden costs. With no obligation.
I have more than 10 workstations. How much does it cost?
We prepare a custom quote based on the number of workstations and the complexity of your infrastructure. Fill in the form and we’ll come back quickly with an offer.
Get a quote — we reply quickly
Free IT assessment included, no obligation.
We’ll contact you quickly for an offer and the free IT assessment.
Choose the Flow that fits you!
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