Remote IT support for businesses across Romania
Unlimited technical support and IT maintenance, 100% remote, on a Remote subscription from €65/month — unlimited tickets, fixed costs, a clear contract, no travel costs.
Remote response within 30 minutes. Contractually guaranteed, anywhere in Romania.
Our team takes in, catalogs and resolves all your company’s IT incidents, every day — 100% remote, wherever you are in the country. You focus on your business, we handle the IT.
- Remote response guaranteed within 30 minutes
- Coverage across Romania — no travel costs
- Free IT assessment, no obligation
- Team certified by Microsoft, Bitdefender, Fortinet
Companies that work with us
Any everyday IT problem. Unlimited.
Printer not working? Wi-Fi down? A colleague can’t log in? We take in, catalog and resolve all your team’s everyday IT incidents.
Microsoft 365
Email, Teams, SharePoint, OneDrive — setup, licensing and resolving any everyday issue.
Workstations
Installations, performance tuning, Windows errors, replacements and hardware upgrades.
Peripherals & network
Printers, scanners, Wi-Fi, VPN, remote access — everything that connects your team to work.
Security
Antivirus, security updates, data protection and incident prevention.
New colleague onboarding
Account, email, a configured laptop and access to everything they need — ready from day one.
On-demand support
Any other IT request from your team, on any channel — handled and resolved in the same platform.
Everything you get, guaranteed by contract
Predictable costs, no in-house hire
You pay the same fixed amount every month, no matter how many tickets you open or how many interventions we make. Less than the cost of an in-house IT employee — and you get a whole team of specialists, not a single person.
Contractually guaranteed response time (SLA)
We contractually guarantee a remote response within 30 minutes, depending on the severity of the incident and its impact on your business. Our incident management system lets us monitor every request in real time.
Remote-first, with video guidance when needed
We solve everything remotely, over a secure channel — only with your explicit consent for each session. And when something stops you from connecting (a new device, a physical step), we guide you live on video via WhatsApp Business: we see what you see and walk you step by step until you’re on the secure channel, then we take over.
A specialized, certified team
You work with specialists certified by Microsoft, Bitdefender and Fortinet, with extensive B2B project experience: our juniors have at least 2 years of experience, our seniors over 15.
Full transparency
You get access to our client portal: see in real time all reported tickets, who’s working on them and what stage they’re at. The relationship with your IT provider is built on trust, not promises.
Contact us whichever way is easiest
Email, phone, app, chat or client portal — whatever the channel, all requests land in the same support platform and none get lost.
Choose the right Remote plan
All plans include unlimited tickets, 100% remote support across Romania and access to all support channels.
Remote 5
- Unlimited tickets and interventions
- 100% remote support, anywhere in Romania
- SLA: remote response within 30 minutes
- All support channels + client portal
- Team certified by Microsoft, Bitdefender, Fortinet
Remote 10
- Unlimited tickets and interventions
- 100% remote support, anywhere in Romania
- SLA: remote response within 30 minutes
- All support channels + client portal
- Team certified by Microsoft, Bitdefender, Fortinet
Remote 10+
- Unlimited tickets and interventions
- 100% remote support, anywhere in Romania
- SLA: remote response within 30 minutes
- All support channels + client portal
- Fast response with a dedicated offer
More than 10 workstations? We’ll prepare a custom quote based on your infrastructure.
Need on-site interventions too, not just remote? See the DeskPack Unlimited plan.
Frequently asked questions
What does “unlimited” actually mean?
Unlimited tickets and unlimited remote interventions, at the same fixed monthly price — anywhere in Romania. There are no extra costs per incident and no travel cost.
How fast do you respond?
Contractually guaranteed: a remote response within 30 minutes, depending on the severity of the incident and its impact on your business.
I already have an in-house IT person. Does DeskPack still make sense?
Yes — either we take over the role entirely (predictable costs, without the risk of a single person going on leave or resigning), or we work alongside them and take on the day-to-day volume so they can focus on projects.
What does the free IT assessment include?
We analyze your infrastructure — workstations, network, security, licensing — and tell you where you have risks and hidden costs. With no obligation.
I have more than 10 workstations. How much does it cost?
We prepare a custom quote based on the number of workstations and the complexity of your infrastructure. Fill in the form and we’ll come back quickly with an offer.
Get a quote — we reply quickly
Free IT assessment included, no obligation.
We’ll contact you quickly for an offer and the free IT assessment.
Choose the Flow that fits you!
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